Refund & Cancellation Policy
Last updated: September 26, 2026 • Operated by Mivex LLC
1. Digital Goods Nature & General Final Sale Rule
All products offered on Mivex are curated digital publications, eBooks, and actionable strategic guides provided in universal, high-resolution PDF format. Each guide is personally prepared and dispatched electronically to the customer’s email inbox within 24 hours of purchase.
Due to the immediate, irreversible, and non-returnable nature of downloadable digital files once delivered, all digital sales are considered final once the eBook file has been dispatched, subject only to the guaranteed remedies and circumstances outlined below.
2. Guaranteed Refund Circumstances
Mivex LLC stands firmly behind our delivery standards and product integrity. We guarantee a 100% full refund under any of the following specific, verifiable conditions:
A. Accidental Duplicate Purchases
If you accidentally purchased the identical eBook more than once in error, please forward both transaction receipts to contact@mivexhabbits.com within 14 days of purchase. Upon verification, we will promptly cancel the duplicate charge and issue a full refund for the extra transaction.
B. Technical Defects & Inaccessible Files
If your downloaded PDF file is corrupted, unreadable, displays critical encoding errors, or fails to open on standard document readers (Apple Books, Kindle, Adobe Acrobat, or mobile PDF viewers), contact us immediately. Our technical support team will dispatch a tested, freshly encoded replacement copy within 24 business hours. If we cannot provide a functional, accessible file within 24 hours, you will receive an immediate full refund.
C. Non-Delivery
Every eBook is delivered to the email address provided at checkout within 24 hours. If your delivery email does not arrive and our support team cannot successfully deliver your personal file link after being notified, you are entitled to a full 100% refund.
3. Direct Resolution & Dispute Prevention
We pride ourselves on transparent, attentive customer care. If you experience any challenge regarding file delivery, device compatibility, or billing, please contact our support team directly before initiating a chargeback or payment dispute with your bank or credit card company.
We respond to all customer inquiries within 24–48 business hours (Monday – Saturday, 9:00 AM – 5:00 PM MST) and work proactively to resolve any concern amicably and quickly.
4. Refund Processing Timeline
Once a refund is approved by our billing team, funds are processed immediately via Stripe and returned to your original payment method. Depending on your financial institution or card issuer, refunds typically reflect on your bank or credit card statement within 5 to 10 business days.
Mivex LLC
Registered Agents Inc 30 N Gould St Ste R, Sheridan, WY 82801, USA
Support: contact@mivexhabbits.com • Phone: (917) 672-6643